TitanWatch Privacy Policy

Please take some time to familiarize yourself with our Privacy Policy and please contact us if you have any questions.

Introduction

TitanSIS LLC (hereinafter referred to as "TitanSIS" or "we") takes your privacy very seriously. TitanWatch Cloud is a platform provided by TitanSIS to control and manage smart devices.

We take your privacy very seriously. This Privacy Policy has been developed with your needs in mind, and it is important that you fully understand our personal information collection and use practices while ensuring that you ultimately have control over the personal information you provide to us. This Privacy Policy sets out how we collect, use, disclose, process, and store the information you provide us when you use TitanSIS products and services. "Personal Information" in this Privacy Policy refers to data that can identify a specific individual through the information itself or association with other information. We will use this information strictly under this Privacy Policy.

1. What information do we collect and how we use it

1. You must authorize us to collect and use your personal information

The purpose of collecting personal information is to provide you with products and/or services and ensure that we comply with applicable relevant laws, regulations, and other normative documents. You have the right to choose whether to provide this information, but in most cases, if you do not provide it, we may not be able to provide you with corresponding services or respond to your problems. These functions include:

1. Smart Device Connection

To provide you with TitanWatch services so that you can safely connect and manage smart devices, we may collect your Wi-Fi information, IP address, location information, login account information, mobile phone-related information, smart device-related information, TitanWatch account, and smart device-related information. This information will be used to provide you with the functions including smart device fast connection, connection, and device management. The above information is listed in detail as follows:

• Account information. Your TitanWatch account ID, nickname, and avatar information.

• Device Information. Hardware device identification (IMSI, IMEI, MEID, device serial number, SIM card identification, OAID, MAC address, Android ID), mobile phone model, system version information, system language, country or region where the mobile phone is set, the version number of the application store, mobile screen size and resolution, CPU and display device-related information.

• Information collected during connecting smart devices. Based on the type of smart devices you need to link, we may collect the following information:

Smart devices connected via Wi-Fi: Wi-Fi information (SSID, BSSID, Wi-Fi MAC address, Wi-Fi password), device MAC address, device ID.

• After establishing a local connection through Bluetooth, smart devices are connected through Wi-Fi. Wi-Fi information (SSID, BSSID, Wi-Fi MAC address, Wi-Fi password), device MAC address, device Bluetooth MAC address.

• Smart devices connected via Bluetooth. MAC address and device ID.

• Smart devices connected via Zig Bee. Device MAC address and device ID.

2. Home Management of Smart Devices

We may collect the room setting information of the smart device provided by you for building the home management of the smart devices, which will enable you to enjoy a more convenient smart device operation experience (for example, when there are multiple lights, you can quickly access the light controls in your bedroom instead of that in the living room).

3. Device Sharing

We support you to share your smart device with others through the TitanWatch account. After sharing your device with someone else, they also have access to control your smart device. To enjoy this function, we may collect your account ID, the shared account ID provided by you, and the shared device information (device ID, device name, device verification key, and device sharing status), which is used to provide you with the function of sharing the device to other TitanWatch account users for common control and use and to display the sharing status on the device list page.

4. Application and Smart Hardware Upgrade

To provide you with the latest TitanSIS services, we may use the version information of your TitanWatch application and your mobile phone model information. At the same time, we may collect the list and version number information of your connected smart devices to provide you with the upgrade function of smart devices to ensure that you can use the latest version of services (including firmware version).

5. Recommended smart products

To have you experience the convenience brought by smart devices, we may use your previously bound smart device information to recommend other smart devices that can link with your devices.

6. Provide value-added service subscription:

Realize order trading function, collect the order number, transaction, payment and other information necessary for anti-money laundering law requires, we will use this information to confirm the transaction, payment and settlement, for you to query the order, and provide customer service consultation and after-sale service, we will use your order information to determine whether your trading exceptions exist to protect your transaction safety. If you do not provide such information, you may not be able to purchase goods or services normally, but it does not affect your normal use of other functions.

The payment function is provided to you by the third-party payment platform When you use a third-party payment platform to pay, we need to share your order number, transaction amount, payment method, and other necessary information required by anti-money laundering laws with the third-party payment platform to realize the payment function.

7. Notification Service

When you use the notification service, we need to use your Android ID, IMEI, OAID, and IP address to adjust the link, listen to the self-started broadcast of the system, and use the SDK to listen to the uninstallation and installation of the App, promote the closed SDK notification process, and ensure that you can receive the messages we notify in time. If you want to turn off this function, you go to settings-- allow the associated startup to send notification messages to configure. Turning off this function does not affect your normal use of this application.

2. You can choose whether to authorize us to collect and use your personal information

To make you better enjoy the control and management of smart devices provided by TitanSIS, we may collect and use your personal information in the following additional functions. If you do not provide this personal information, you can still use the basic services of TitanWatch, but you may not be able to use these additional convenient functions. These additional features include:

1. Face Recognition Management

If you are connected to a specific product that supports face recognition function through the TitanWatch platform, you can turn on the face recognition function supported by TitanWatch to have a better smart device experience. You can input your facial information so that when we recognize the corresponding facial information, we will mark and push messages to you on the smart device. The face recognition function controls of the device are in Device Settings--Face Recognition Management.

If you have any questions about our identification results, you can give us feedback to help us optimize the algorithm and model. In this case, we may collect videos of the problems you actively feedback. Please rest assured that the video you feedback will only be used to optimize algorithms and models and will not be used for other purposes.

2. User Feedback

We may collect the feedback questions you sent us, the feedback log, and the telephone number or email you filled in. This information will be used to let us better understand the problems you encounter and contact you.

3. TitanSIS Authentication Description

The following device permissions may be triggered while you are using TitanWatch. To better manage your information, we will need your consent for applying for access permission during your device usage, and the details of the permission and the consequences if you choose not to agree will be shown simultaneously. Please check carefully. Before you use specific functions, you can choose whether to authorize the following permissions. At the same time, you can change the authorization status yourself at any time through the device permission settings page.

The following are the details of relevant functions and call permissions, which are listed for your reference:

1. External storage space access permission (Android version). Used to read and write photos and files on the device in functions such as scanning and user feedback.

2. Location permission (Android, IOS version). Used to scan the list of nearby WLAN, search nearby Bluetooth devices, and automatic geofencing in smart scenes; When a user binds a device that does not support GPS, such as a smartwatch, it is used to provide functions such as step frequency calculation, accurate distance recording, and drawing the user's motion trajectory.

3. Camera permission (Android, IOS version). Used to scan QR codes for device installation, account login, and other functions.

4. Microphone permission (Android, IOS version). When the user binds the camera, and other devices, it is used for video intercom, voice command pickup, and other functions.

5. Read phone permission (Android). Used to generate local device ID on the client.

6. Enable WLAN permission (Android, IOS version). When connecting the device quickly, connect the WiFi sent by the device for device communication.

7. Enable Bluetooth permission (Android, IOS version). Used to connect the Bluetooth signal sent by the device for device communication when connecting the device quickly; For smart devices connected through Bluetooth, Bluetooth permission is also required for communication.

8. Suspended window permission (Android version). When the user binds the camera, it is used to display the real-time picture of the camera in the suspended window.

9. Message push permission (Android version). When an event alarm occurs, push a message to the user's mobile phone through the message channel

10. Software installation list (Android and IOS versions). Used to push and receive messages associated with the launched push service

11. Modify language configuration (Android and IOS versions). Used to change the language display in the App(For example, change from English to French).

12. Accessing Network Status (Android and IOS versions).The efficiency of video communication is optimized by judging the network quality.

13. Accessing WiFi Status (Android and IOS versions).The efficiency of video communication is optimized by judging the network quality.

14. Changing WiFi Status (Android and IOS versions).When the network connected to the device sends changes, you need to use this permission to change and configure the WiFi network.

4. You are fully aware that we DO NOT need your consent to collect and use personal information under the following circumstances:

1. Related to national security and national defense security;

2. Related to public safety, public health, and major public interests;

3. Related to the criminal investigation, prosecution, trial, and judgment execution;

4. To safeguard the life, property, and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain my consent;

5. The personal information collected is disclosed to the public by the subject of personal information;

6. Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;

7. Necessary for signing the contract according to your requirements;

8. It is necessary to maintain the safe and stable operation of the provided products and/or services, such as finding and handling the faults of products and/or services;

9. Necessary for legitimate news reporting;

10. Academic research institutions must carry out statistics or academic research based on the public interest, and when providing the results of academic research or description to the outside world, they de-identify the personal information contained in the result.

5. Non-personal Information

We may also collect other information that cannot identify specific individuals (i.e. information that does not belong to personal information), such as statistical data generated when you use specific services, such as user operation behavior (including click, page jump, and browsing time). The purpose of collecting such information is to improve the services we provide to you. The type and amount of information collected depends on how you use our products and/or services. We will summarize such information to help us provide customers with more useful information and understand which parts of our website, products, and services customers are most interested in. For this privacy policy, aggregated data is considered non-personal information. If we combine non-personal information with personal information, such information will be regarded as personal information during the combined use.

2. Cookies and Other Technologies

• TitanSIS and third-party service providers use technologies such as cookies, tags, and scripts, which are used to analyze trends, manage websites, track users' website activities and collect statistical information about the whole user group. We will receive individual or summary analysis reports collected through the above technologies. These technologies help us better understand your behavior, enable us to understand which parts of our website users visit, and measure and improve the effectiveness of advertising and web search. Treat information collected through cookies as nonpersonal and other technologies. However, if local laws t

• reat Internet Protocol (IP) addresses or similar identification marks as personal information, we also treat such identification marks as personal information.

• Logfile: like most websites, we collect specific information and save it in the log file. Such information may include Internet Protocol (IP) address, browser type, Internet service provider (ISP), reference/exit page, operating system, date/time stamp, and/or clickstream data. We will not associate the automatically collected log data with other information we collect.

• Advertising: we work with third-party service providers to display advertisements on our website or manage our advertisements on other websites. Our third-party service providers may use technologies such as cookies to collect information about your activities on their websites or other websites and provide advertisements for you based on your browsing activities and interests. We will obtain your explicit consent in advance before providing advertising services to you.

• Mobile analysis: in some mobile applications, we use mobile analytics software to better understand the functions of our mobile software in your mobile phone. This software may record the following information, such as the frequency of your use of the application, events within the application, cumulative usage, performance data, and the location of application crashes. We will not associate the information stored in the analysis software with any personal information you submit in the mobile application.

• Local storage - HTML5 / Flash: we use local storage objects (ISO), such as HTML5 or flash, to store content and preferences. According to your web browsing behavior, the third party who cooperates with us to provide some functions or advertise on the website will also collect and store relevant information through HTML5 or Flash cookies. Various browsers provide build-in management tools to delete HTML5 local storage objects.

3. TitanSIS Sharing of Personal Data and Transfer Between Third Parties

• Message notification: If you use other models of mobile phones, SDK will collect your device identifier (IMEI, IDFA, Android ID, IMSI, MAC, and OAID), application information (application crash information, notification switch status, and software list information), device parameters, and system information (device type, device model, operating system, and hardware information). The IP address, WiFi, and base station information are used to push or deliver notification messages.

• Association start function: When you start the TitanWatch app, the TitanWatch Push Service will be automatically initialized and associated with the system push service. This ensures that you can timely receive and manage push notifications delivered through the TitanWatch platform.

• Payment function: if you purchase value-added services through the third-party payment channel, the third-party payment service provider will get the storage privileges of your device and collect your unique device identifier (Android ID, IMEI, IMSI).

• Diagnostic function: The TitanWatch Diagnostic SDK is used to verify network connectivity and service availability, helping identify and resolve potential faults.

4. Reservation Protocol

We reserve personal information for the period necessary for the information collection described in this privacy policy, or compliance with applicable relevant legal requirements. After completing the collection purpose, or after we confirm your deletion or cancellation application, or after we terminate the operation of corresponding products or services, we will stop retaining personal information and delete or anonymize it. If it is for the public interest, science, historical research, or statistics, we will continue to retain relevant data based on applicable laws, even if further data processing is irrelevant to the original collection purpose.

5. Your Privacy Rights at TitanSIS

1. Control Settings

We recognize that everyone has different privacy concerns. Therefore, we provide some examples to illustrate the various ways provided by TitanSIS for you to choose to restrict the collection, use, disclosure, or processing of your personal information and control your privacy settings: turn on or off location access, camera, recording, and reading / writing mobile phone storage permissions;

• Turn on or off the smart linkage of equipment;

• Control the face recognition function switch of the product in TitanWatch "Device Settings-Face Recognition Management";

• Log in or out of TitanWatch account.

If you have previously agreed with us to use your personal information for the above purposes, you can e-mail us to change your decision.

2. Rights to your Personal Information

Depending on the laws in your country or region, you may have the right to request access to, correction of, or deletion of your personal data held by us.

You may access and update some of your information directly through your device account. To protect your privacy, we may require you to:

• Submit your request in writing (unless otherwise permitted by law);

• Provide sufficient information to verify your identity.

Once verified, we will respond within the timeframe required by applicable laws. You may request:

• A copy of your personal data (free of charge for the first request);

• Correction of inaccurate or incomplete information;

• Deletion of your data (we will evaluate based on applicable regulations).

Please note that deleting from backup systems may take additional time. We may deny requests that are excessive, infringe on others’ privacy, or violate legal obligations. In some cases, we may retain data for fraud prevention and security purposes, even after a deletion request.

3. Withdrawal of Consent

• You may withdraw your consent by submitting a request, including the collection, use, and/or disclosure of your personal information in our possession or control. According to the specific services you use, you can implement them in the application through My Profile - User - Agreement and Privacy Policy, We will process your request within 15 days after you make your request, and will no longer collect, use and/or disclose your personal information according to your request.

• Please note that your withdrawal of consent may lead to some legal consequences. According to the scope of information processing authorized by you, you may not enjoy TitanSIS products or services. However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.

4. Cancel Service or Account

If you want to cancel specific products or services, If you want to cancel the account of TitanWatch, you will not be able to use the products and services due to the cancellation of the TitanWatch account. Please operate with caution. To protect the legitimate rights and interests of you or others, we will judge whether we support your cancellation request in combination with your use of TitanSIS products and services. For example, if there are outstanding installments, we cannot support your request immediately.

6. Contact us

If you have any comments or questions about this privacy policy, or if you have any questions about our collection, use, or disclosure of your personal information, please go to the address below or contact us by telephone at or by email and mention the privacy policy. We have a professional team to solve your problems when you ask for rights and questions related to personal information. If your question itself involves more important matters, we may ask you for more information. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels according to your actual situation.